HMV Reviews

I grabbed a couple of vinyls from hmv.com after spotting them online, and I was slightly nervous because records can be a bit hit or miss in the post. Delivery was straightforward and nothing looked like it had been thrown around. When I finally opened the box, the packaging was actually really solid, sturdy box, no bent corners, no damage to the sleeves, which was the main thing I’d been worried about. Happy overall and I’d order from them again.

They’ve got loads of films and vinyl to browse through, which is great!! I just wish some of the older stuff didn’t disappear from stock so quickly... a few classics I wanted weren’t there!!!

I've ordered from HMV a couple of times now and the deliveries have mostly arrived when they were supposed to. One parcel did turn up a day late, but honestly... it wasn't a big deal. I'd happily use them again

I used hmv.com to order a couple of records and, overall, it was straightforward enough. The site was easy to move around, search did what I needed, and the pages loaded quickly even when I was on my phone.

The only small annoyance was the filters, which felt like they could be a bit better. I was trying to make a decision fairly quickly and felt a bit pressured, so having to scroll more than expected was a little irritating. Checkout was simple though, so it wasn’t a big deal in the end.

The item showed as in stock when I ordered, and it arrived just fine without any hassle. Seems like the stock info was mostly right, I guess?

I found the vinyl I’d been looking for cheaper than I’d seen it anywhere else, so that was a nice surprise. Checkout was quick and easy too, which I always appreciate. Happy overall, honestly... no real complaints.

Had a small issue with my order and emailed hmv customer service, not expecting much. They got back to me really quickly and literally sorted it out with no hassle at all. It was nice not having to chase anyone for once. Happy with how it all went and I’d definitely use them again

I had to send back an order from hmv.com because it turned up damaged. Took a couple of days for them to reply, which was a bit annoying tbh, but once they got back to me they sorted the refund without much fuss. The money was back on my card after about a week. Not a perfect experience, but fair overall, and yeah I’d probably still use them again

The staff were really helpful, which is always a nice little shock these days. They answered my questions, pointed me in the right direction, and generally made things way easier than I expected

I ordered a vinyl from hmv.com and the whole tracking side of it was really straightforward. I got emails when it was packed and dispatched, and the delivery updates all lined up with what was actually happening. It arrived on the day they said it would, which is all I really want with an online order. Based on this one experience, they seem reliable for deliveries. No fuss, no confusion, just simple and easy. I’d happily order again.

I ordered a couple of bits from hmv.com while I was feeling a bit rushed, and thankfully the whole thing was really straightforward. I didn’t have to mess around trying to figure anything out, and the confirmation email came through quickly with all the details I needed.

It was just nice and simple from start to finish, which I definitely appreciated at the time. No fuss, no confusion, and I’d be happy to use them again

I ordered a couple of records from HMV and the payment side was straightforward. I used PayPal because that’s usually my personal standard for online orders, but I did notice card payment options were there as well, so it wasn’t a hassle.
The checkout page loaded properly, and the confirmation email came through almost straight away. It felt secure without making me go through endless extra steps, which I definitely appreciate when I just want to get an order finished.
The only reason I wouldn’t give it full marks is that I’d like to see a few more payment choices, or at least have things like Klarna or Apple Pay shown more clearly if they’re available. Still, everything worked fine and I didn’t run into any real problems

My preorder showed up when it was supposed to, and everything went smoothly. To be fair, that’s really all I was hoping for, so I’m happy with the experience

I ordered a couple of Blu-rays from HMV recently, and everything turned up just as expected. The delivery time was fine, the packaging was decent, and the discs arrived in good condition, so I didn’t have any real complaints there.
The only thing I noticed is that the postage feels a bit steep if you’re only picking up one cheaper item. It definitely makes more sense when you’re ordering a few things at once. Overall I was happy with the order, but I’d probably shop there more often if the shipping cost was a little lower.

I was happy to see the vinyl I wanted was back in stock, so I grabbed it right away

I just used click and collect for a vinyl and it all went really well. The confirmation email came through quickly, and I was able to pick it up the same day without any fuss. The staff were friendly too, so based on this most recent experience, I’d happily use it again.

I had to return something to HMV and it was a really smooth experience. The return label was sorted quickly, and my refund came through a few days later. No hassle, no stress, just simple from start to finish.

I got a nice discount when I checked out, and everything went through without any issues. it was almost too smooth, which somehow made me feel suspicious for no reason. But yeah, in the end, no complaints at all.

I ordered a couple of vinyls from hmv.com and, the checkout process was mostly straightforward. My basket updated without any issues and the payment went through first time, which is always a relief.

The only slight annoyance was that the delivery options weren’t quite as clear as they could have been. I ended up going back a step just to double-check what I’d picked, but it wasn’t a major hassle.

I got the confirmation email almost straight away, so overall it all felt reliable. My final take is that it was a smooth enough experience, and I’d be happy to use them again.

The delivery was quick and it came earlier than I expected